Welcome to eStocks. We work to make every order clear, trackable, and handled with care. Please review the information below before placing your order.
Shipping
Orders may be fulfilled by our international logistics and fulfillment partners and may ship from different warehouses depending on product availability and destination.
Any applicable shipping charge will be displayed at checkout before payment is completed.
Order Processing
Orders are normally processed within 1–5 business days after payment has been confirmed. Processing time may be longer during holidays, promotional periods, or when an item requires additional sourcing.
Business days do not include weekends or public holidays.
Estimated Delivery Times
Most orders are expected to arrive within 7–30 business days after dispatch. Delivery time depends on the destination, warehouse location, selected shipping route, customs processing, and local carrier conditions.
Delivery dates are estimates and cannot be guaranteed. Unexpected customs checks, severe weather, carrier disruption, or peak-season demand may cause delays beyond our control.
Tracking Your Order
When tracking information becomes available, it will be added to your order and may be sent to the email address provided at checkout.
Tracking may require several business days to begin showing movement after dispatch. If tracking has not updated for an extended period or the estimated delivery window has passed, contact us at info@estocks.store with your order number.
Multiple Packages
Products from the same order may occasionally be shipped separately due to warehouse availability. In this case, packages may arrive on different dates and may have separate tracking numbers. You will not be charged twice for the same order.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
Contact us immediately if an address needs to be corrected. Once an order has entered fulfillment or has been dispatched, we cannot guarantee that the address can be changed. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Customs and Import Charges
International orders may be subject to customs duties, import taxes, or local handling charges. Where these charges are not collected at checkout, they may be charged by the destination country or carrier and are the customer’s responsibility.
Returns
A return request must be submitted within 14 calendar days after delivery.
To qualify for a return, the item must be unused, undamaged, and in its original packaging, with all included accessories or labels. Proof of purchase is required.
Before returning anything, contact info@estocks.store with your order number and reason for the return. We will provide return instructions and, where applicable, the authorized return address.
Do not return an item to the address printed on the parcel without our authorization. Unauthorized returns may not be received or refunded.
For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the item was damaged, defective, missing, or incorrect.
Damaged, Defective, Missing, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, incomplete, or different from what you ordered, contact us within 7 calendar days of delivery. Include:
• Your order number
• A description of the problem
• Clear photographs or video of the item
• Photographs of the packaging and shipping label
After reviewing the evidence, we may offer a replacement, resend, partial refund, or full refund, depending on the issue.
Order Cancellations
Cancellation requests should be sent within 12 hours of placing the order.
We will try to cancel the order before fulfillment begins, but cancellation cannot be guaranteed once the order has been processed or dispatched. If the order has already shipped, the standard return procedure will apply.
Refunds
Approved refunds will be issued to the original payment method.
After approval or inspection of an authorized return, please allow approximately 5–10 business days for the refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.
Non-Returnable Items
The following items cannot normally be returned unless they arrive damaged, defective, or incorrect:
• Personalized or custom-made products
• Gift cards
• Sealed hygiene-sensitive products after opening
• Items marked as final sale
Customer Support
For shipping, tracking, cancellation, return, or refund assistance, contact:
Please include your order number so we can assist you efficiently.
This policy does not limit any mandatory consumer rights that may apply under the laws of your country.
Last updated: August 13, 2026