Last updated: August 13, 2026
Who We Are
eStocks operates the website https://estocks.store.
For personal data collected through this website, eStocks acts as the data controller unless another service provider acts independently under its own privacy policy.
For privacy questions or requests, contact us at:
Scope of This Policy
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:
• Visit our website
• Create or use an account
• Place or manage an order
• Contact customer support
• Request a return or refund
• Interact with our products and services
Where applicable, we process personal data in accordance with Kosovo Law No. 06/L-082 on the Protection of Personal Data and other applicable data-protection laws. See the Official Gazette of the Republic of Kosovo.
Personal Information We Collect
Depending on how you use the website, we may collect the following information:
Identity and contact information
• First and last name
• Billing and shipping address
• Email address
• Telephone number
• Account username and profile details
Order information
• Products ordered
• Product variations and quantities
• Order value and currency
• Shipping method
• Order, delivery, return, and refund status
• Customer notes provided during checkout
Payment information
Payment details are processed by the selected payment provider. We do not normally receive or store complete card numbers, card security codes, or online banking credentials.
We may receive limited payment information such as:
• Payment status
• Transaction identifier
• Payment method
• Payment amount
• Billing details
• Fraud or verification result
Technical and usage information
• IP address
• Browser and device type
• Operating system
• Date and time of visits
• Pages viewed
• Referring website
• Website activity and error logs
• Cookie and session identifiers
Communications
We may retain emails, support requests, return requests, reviews, complaints, and other communications sent to us.
How We Collect Information
We collect personal information:
• Directly from you when you create an account, place an order, complete a form, or contact us
• Automatically through cookies, logs, and similar website technologies
• From payment providers when they confirm or reject a transaction
• From fulfillment partners and delivery carriers when they provide order, shipping, or tracking updates
How We Use Personal Information
We may use personal information to:
• Process and manage orders
• Confirm and verify payments
• Arrange fulfillment, shipping, and delivery
• Provide tracking information
• Manage cancellations, returns, replacements, and refunds
• Create and maintain customer accounts
• Respond to questions and customer-support requests
• Prevent fraud, abuse, unauthorized access, and security incidents
• Maintain, troubleshoot, and improve the website
• Keep accounting, tax, and transaction records
• Comply with legal and regulatory requirements
• Establish, exercise, or defend legal claims
• Send marketing communications when you have provided valid consent
Legal Bases for Processing
Depending on the situation, we rely on one or more of the following legal bases:
Contract
We process information that is necessary to accept payment, fulfill an order, deliver products, and provide customer support.
Legal obligation
We may retain and process information when required for tax, accounting, consumer protection, fraud prevention, or other legal obligations.
Legitimate interests
We may process information to secure the website, prevent fraud, manage our business, improve our services, and protect our legal rights, provided those interests do not override your rights.
Consent
We rely on consent for optional marketing, non-essential cookies, or other processing where consent is required. You may withdraw consent at any time.
How We Share Personal Information
We share personal information only when reasonably necessary to operate the store, complete an order, comply with the law, or protect our rights.
Payment providers
When online payments are enabled, payment and transaction information may be shared with Paysera or another payment provider selected at checkout. Payment providers may process information as independent data controllers for payment processing, identity or transaction verification, fraud prevention, and legal compliance.
Paysera’s data practices are described in the Paysera Privacy Policy.
Fulfillment and shipping providers
To fulfill and deliver orders, we may share necessary customer and order information with CJdropshipping, warehouses, postal operators, couriers, and logistics partners.
This information may include:
• Customer name
• Delivery address
• Telephone number
• Email address
• Ordered products and quantities
• Shipping instructions
• Order and tracking identifiers
CJdropshipping’s data practices are described in the CJdropshipping Privacy Policy.
Website and technology providers
Information may be processed by providers that support our:
• Website hosting
• WordPress and WooCommerce store
• Email delivery
• Security and fraud prevention
• Website performance and caching
• Backup and technical maintenance
Professional and legal recipients
We may disclose information to accountants, legal advisers, insurers, regulators, courts, law-enforcement authorities, or other public bodies when required by law or reasonably necessary to protect our rights.
We do not sell or rent customer personal information.
International Data Transfers
Some fulfillment, payment, hosting, logistics, or technology providers may process information in countries outside Kosovo or outside the European Economic Area.
When an international transfer occurs, we take reasonable steps to use providers that protect personal information and to apply safeguards required by applicable law.
Because orders may be fulfilled internationally, sharing delivery information with foreign warehouses, fulfillment providers, and carriers may be necessary to perform the purchase contract.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
The retention period depends on:
• The type of information
• Whether an account remains active
• Tax and accounting requirements
• Consumer-protection obligations
• Fraud prevention and website security needs
• Return, refund, chargeback, or dispute periods
• The need to establish or defend legal claims
Order and transaction records may be retained after an account is closed when required for legal, accounting, tax, fraud-prevention, or dispute-resolution purposes.
When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably possible.
Cookies
Our website uses cookies and similar technologies.
Essential cookies may be used to:
• Keep products in the shopping cart
• Maintain checkout and login sessions
• Remember account preferences
• Protect the website from fraud and abuse
• Support security and core website functionality
Essential cookies are required for the store to function correctly.
If optional analytics or marketing technologies are introduced, they will be used according to your cookie choices and applicable law. You can also control cookies through your browser settings, but blocking essential cookies may prevent the cart, checkout, or account functions from working correctly.
Marketing Communications
We will send promotional emails only where permitted by law and, where required, after receiving consent.
You may unsubscribe at any time by using the unsubscribe option in an email or by contacting info@estocks.store.
Service emails relating to orders, payments, security, delivery, returns, refunds, or account administration are not promotional communications and may still be sent when necessary.
Your Privacy Rights
Subject to applicable law, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of information
• Request restriction of processing
• Object to certain processing
• Request a portable copy of information you provided
• Withdraw consent at any time
• Submit a complaint to the appropriate data-protection authority
These rights are not absolute. We may retain information when required by law or when necessary for accounting, fraud prevention, dispute resolution, or legal claims.
Privacy Requests
To exercise a privacy right, email:
Use “Privacy Request” as the email subject and describe your request clearly.
We may need to verify your identity before providing, correcting, transferring, or deleting personal information. We will use verification information only to process and protect your request.
You may also submit a complaint to Kosovo’s Information and Privacy Agency or another competent data-protection authority in your country.
Account Deletion
You may request deletion of your customer account by contacting us.
Deleting an account does not necessarily remove order or transaction records that we must retain for tax, accounting, fraud prevention, dispute resolution, or other legal obligations.
Children’s Privacy
Our website and products are not directed to children under 16, and we do not knowingly collect personal information from children without appropriate authorization.
If you believe a child has provided personal information to us, contact info@estocks.store so we can review and, where appropriate, delete it.
Data Security
We use reasonable technical and organizational measures intended to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers are responsible for keeping account credentials confidential and should contact us if they suspect unauthorized account activity.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices or content of third-party websites. Review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy when our services, providers, legal obligations, or data practices change.
The revised version will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through the website or by email where appropriate.
Contact Us
For questions, concerns, or privacy requests, contact: